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The DMI Difference

This story may sound eerily familiar to you, like maybe your dad telling you one of those “he walked 10 miles to school uphill both ways to school in 2 feet of snow” deals, but this is the actual story and yes we have been very fortunate, but not without years of hard work.

Debt Management, Inc. was started in 2000.  It was created by three men and a prayer.  We had one client, almost one computer, and no office.  We had approximately $1,000.00 to get the company off the ground and somehow we made it happen, although for the first year and a half we were convinced we would never make it.

Little by little we built the company one client at a time, charging a very fair rate but one where the company could still make a profit.  One of our first clients told us “you have to charge me at least 35% or you won’t do the job, I’ve been through it too many times and know the difference, you’ll start out great but you won’t be making a profit and by then you’ll be out of business, so how will that help me”?  It turns out he was right, he was a gentleman from Norwood that gave us our first big break and we will never forget his generosity in giving us a chance. In hindsight we rolled the dice with blatant honesty too, because he asked us how many clients we had, and we answered “you’ll be our first."

We now service over 2500 clients and have collected in excess of $15,000,000 on behalf of them.  I guess the moral of the rate story is that you as the customer certainly have the right to rate shop for sure, however, in an industry as unique as ours, ultimately results are all that we get evaluated on.  If we are not recovering your money you will not continue to conduct business with us.  But yes there are also many intangibles that we strive to meet on your behalf such as our attention to detail, and the relationship between you and your customer, and the part that I’m most proud of and that is that at anytime, any day of the week you can call any of the owners of DMI at home or on their cell phones directly.

We take that last statement very seriously.  The collection industry is not one without “stereo typical stigma”.  It is part of our lives and we work diligently everyday to demonstrate proof that it is indeed just that, a stereotype.  The stigma will probably always exist but as our clientele grow with us and establish a daily working relationship that stigma fades.  The stigma on collections in general is actually backwards.  Our conduct and language must be held to the highest standard while the consumer can behave however they choose.  The irony is that in almost every case you the customer probably would have accepted a $5.00 per week payment plan, but the customer opted instead to avoid you. The collection agency only exists because someone has made a conscious decision to not pay you.  It is us “the agency” that is under scrutiny of the media, numerous federal and state regulatory, and consumer attorney’s, it’s always a safe statement or story to “denigrate the bill collector”, but the fact is our industry returns 40-50 Billion dollars to the U.S. economy each year.  The vast majority of the time that not paying a bill is NOT a financial decision, but an obligation of inconvenience that is easier to ignore than to think through with resolve. 

 
 


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